I’ll help if you want. Now, for the long answer:
For most of my time playing this game (the better part of a year), I have largely been what message board nerds refer to as a “lurker”. I follow this forum (along with many others) and log in several times per day, but I have only a half dozen or so posts to my name. Most of my time in-game is spent playing rather than chatting as well. So, take my opinion for what it is worth, as I am certainly not a vocal contributor to the game.
Back in the heyday of America Online (mid 90s through early 2000s) I served in a “professional” capacity as a chat room and message board moderator for AOL. When the AOL “community” was relatively small, it was actually possible to police the content of those fora. There existed a document known as the Terms of Service (TOS) to which every AOL member agreed upon joining the service. The rules for conduct were for the most part clearly defined. Because we were essentially tasked with silencing and, in severe cases or in the case of repeat offenders, terminating the services of paying members, it was critical that those of us entrusted with policing the service were thoroughly familiar with these terms. Several others in this thread have pointed out the absence of such a list of terms for this game. Though this is not a paid service, there are players who have contributed financially to the game through in-game purchases. While these players may not be the ones likely to run afoul of the rules, there is still some grumbling that could occur about being deprived of services for which they have, to some degree, paid. Whether these grumblings have any legal ramifications or not is up to the lawyers in the crowd, but there seems to be sufficient reason to establish some type of written terms of service before any such terms are enforced.
Wig pointed out the negative impact of visible moderation. I witnessed the exact same thing in my time at AOL. Whenever those of us in “uniform” entered a chat room, it attracted the types of people with too much time on their hands who were intent on seeing how many times they could be gagged, kicked, terminated, etc. only to come back with a new stolen account or different IP. In fact, reading Wig’s post made me remember the handles of some of these troublemakers that I haven’t thought about in almost 2 decades. As the AOL community grew and chat rooms numbered in the thousands, it became increasingly impossible to police them. An emphasis on member empowerment appeared, with members able to report TOS violations themselves rather than rely upon the AOL police to respond. This game has a reporting feature, though I have no idea of how these complaints are processed or what tools are available to the game developer to deal with these types of people. The down side for AOL was that chat rooms became largely a free-for-all and AOL’s position as a “family-oriented” service with strict rules could no longer be maintained as it became just another ISP.
In contrast, this game is still relatively small. Even so, it would be impossible to expect a moderator to always be present in every game. That’s just reality. There will never be a time where it is 100% safe for someone to allow their child to play the game if they want to completely shield them from bad language, harassment, and so forth. Someone will create a forum thread at 3AM containing objectionable content that will be visible to someone before even the quickest moderator can take action. So, if the goal is to make this a sterile zone full of only happiness, good intentions, and rule-following, then the mission will fail before it begins.
With all that being said, if there are rules posted for both the forum and in-game behavior, would it be useful for someone (or multiple someones) to be given the tools to take action to enforce them? If the game’s creator does not have time to do so, then perhaps the answer is…perhaps. Especially with some of the garbage threads that have been posted here lately that serve no purpose other than to attack someone. Give someone the ability to remove a thread. Perhaps give them the ability to mute in-game or in the world chat, but without fanfare or in-chat announcements of “now you have been muted and shall be cast away into the Dogfight phantom zone!” or other such dramatic declarations that bring any more attention than needed. I’m not sure, quite frankly, than anyone even needs to know who these in-game moderators are as long as they are accountable to the game’s creator for their actions.
Given my relative quietness around here, I understand if I’m not the type that is being sought and it’s really no skin off my rear end either way. I log in throughout the day on breaks from work to amuse myself and I fly in the evening hours and weekends from the central U.S. Those of you that have been members of this community for far longer than I have are admittedly more versed in the history and successes/failures of past moderation attempts.
Bill