oh and btw yeah, people was entering their account info wrong
it's always the case. Sometimes it's by mistake since 'autocorrect' kicks in and add some extra characters to whatever you are typing.
Also many people make up fake emails so later on they can't remember what they used to register, neither recover their password.
As for the plane spinning out of control, I noticed that too, looking into it. It seems to only happen when you are taking off from a carrier.