I told Whose that I would respond at length, perhaps in tangent, and he said that it would work fine in the original thread. Whose, you might realize your mistake in about 1000 words.
Before we try to define Nirvana here, let’s recognize that Nirvana is different depending on who you are: really active players, really active players on the forum, the general population of players, moderators, and Zuperman. If you think about it, “best” is VERY different for these various constituents. Keep that in mind as I ramble on and respond to various comments in the thread so far.
HISTORY:
In our previous world, Zup gave the mods (which included me at the time) the ability to ban and mute. Originally, these had to be turned on and off manually. While nothing was put in print, the eventual moderating mode evolved to the following:
- Someone reported on the blacklist or privately to a moderator. Report ideally included: what was done/said, attempts to get the player to stop their abuse, the player’s response, and screenshots of ideally everything, but at least of the offense itself. Reporters with lots of positive playing and reporting history were given high credibility, and their word descriptions could sometimes replace the need for a screenshot. Players without much playing or reporting history needed a great deal of clarity supported by screenshots for a moderator to act.
- The responding moderator might ask clarifying questions, either on the blacklist thread or by PM. Sometimes (but not often), if a case was on the hairy brink of rule breaking, or the accused player had tons of really positive history but now was accused with clear evidence, the mod might take the case to the moderator forum for a round of discussion. But typically, a single mod judged and acted, for simplicity.
- If satisfied that evidence and intent were clear, the moderator would enact the ban and/or mute, and state the time span. Ideally this would be made transparent on the blacklist thread.
- In the meantime, if the offending player had questions or problems, they could PM a mod or make their case on the blacklist thread.
- At the end of the ban/mute timeframe, the moderator would unban/unmute the player.
Note that the amount of moderator coverage varied somewhat. I really tried like heck to get to every single report to assess credibility and act (or not). Other mods did the same. The way it turned out, we would all chip in to the daily reads and resulting bans/mutes. I was generally the cleanup guy when we went long stretches and piled up a backlog in the thread.
This was not perfect, because mods are people too. Yes I made some mistakes in the too-aggressive direction (three, if memory serves), where not enough evidence was supplied or my own personal observations were out of context. I also made some mistakes in the leave-it-alone-I-don’t-want-to-deal-with-it direction. I’m sure other mods made some mistakes as well. But they were few and far between, and the GREAT majority of the moderator actions were just and fair, if not timely. Due to some players’ feedback, I wound up pretty adamant about transparency and normally posted everything on the blacklist thread; most other mods did too, and a couple mods did some bans/mutes with less transparency.
CHANGES:
Zup said that in the above scenario, he was getting buried in email complaints from banned players. Whether they were righteous complaints or whines, a great number of them went to Zup’s email, enough to distract him from game improvements and bug fixes. That the bans were generally just and fair did not give Z any fewer emails. The simple fact was that he felt that too much of his time was taken addressing these emails.
Right or wrong, Zup’s solution to his email inundation problem was to ask us to back off on bans and mutes. He especially addressed me, because I had the bulk of the moderator actions, by two orders of magnitude. Twice, he dug up the ban numbers, posted them to the mod group, and chastised me for nailing so many players. Twice, I (and some of the mods) told him that these were all in response to solid reports on the blacklist thread. By the second time, I saw that my objectives were different from Zup’s, and I began to take some distance from moderating. For whatever reason, ban/mute tools were having problems at that time, perhaps because of some new time limits (see below), and the unreliability of tools finally set me off and I gave up on moderating.
Zup’s other change around this time was to impose a time limit on bans and mutes. I’m not sure why he did this, but if I were to speculate, it might have been to shorten the length of time of a ban/mute and thus decrease the span of time that a player might be incited to email Zup. In combination with having the moderators back off from 100% coverage of credible reports, this would help decrease the email complaint load. At that time, I disagreed with both changes, and it set my resolve to not moderate. (Not to mention that the inability of mod tools to handle players like MagentaBaron REALLY pissed me off.)
RESULTS:
I assume that Zup has decreased his email load, but I don’t know first-hand. Another outcome is that coverage of blacklist reports has decreased to well below 100% (whether by mod response to Zup’s desire to decrease bans, or by the lower total bandwidth following my departure, or both). Yet another outcome is that, because the coverage is so low, players witnessing abuse are reporting less to the blacklist (see the TASK thread for evidence of this). So… has the number of teamkillers and pottymouths increased? Sure, but the population of total players also has increased. A LOT. Would going back to longer bans/mutes and closer to 100% blacklist coverage make an impact on the proliferation of teamkillers and pottymouths? THIS is the ultimate question, isn’t it?
I certainly believe that the current 2-day ban has no teeth. Hell, if I were so inclined, I’d shoot blue players in the back, laugh about it, cuss out their mommas, and take my 40 hours off. Who plays without taking two day breaks from the game anyway? Yet, I have to believe that the 2-day timer is convenient for mods, because once you hit the ban button, you don’t have to worry about unbanning. Of course, that ease of use only works if the appropriate ban is 2 days! Auto-timer is a great idea, but it should be expanded to a variable day box. Fill in number of days, hit the button, and nothing more to do. (You should ask ACTUAL MODERATORS if they like this idea, not just me.)
I also believe that more thorough moderator coverage of blacklist reports would have an impact on offending players and straighten many out. Yes, there are some who don’t give a rat’s ass about being banned, and no 2, 4, or 10 day ban is going to change their attitude. And yes, there are players for whom a ban merely angers them and increases their teamkilling and pottymouthing… but frankly, I don’t want those players playing – just one man’s opinion, and I know others disagree.
MOD MANFRED:
I have a lot of confidence in and respect for today’s mods. They are following Zup’s policies, keeping his emails in check, and banning some of the nasties. Zup is the one who handles the serious nasties, although it can take weeks and months. Anyway, the mods are handling things well, and within Zup’s parameters. They certainly don’t need more bandwidth in the current mode.
If Z were to allow more coverage of the blacklist thread than is currently acted on, then the mods might need more bandwidth. But I’m a binary kind of guy (please don’t confuse that with bipolar). I like clarity and absolutes, and any moderation I’ve ever done (this game/forum and two yahoo forums) has strived for 100% coverage. I just don’t believe in allowing some to slide, while others who’ve done the exact same thing get moderated. It leaves this gray area of judgment where judgment doesn’t really exist, because it’s just random. Now if you could redefine the rules so that the bar is much higher, sure, I could participate in something like that, where 100% coverage of a high bar results in fewer bans.
I just don’t see those conditions ever happening here. Which is fine, it’s not my game.
WHAT WOULD I DO:
If I ruled the Dogfight world (and I DON’T) (Zup does), I would do the following:
- Add an input field to the moderator ban/mute control. Either number of days, or date that the ban expires, whatever is easier for Zup to code and integrate into the player access logic.
- Give appealing players a different email address other than Zup’s, that goes to the moderator group. And if Zup gets a complaining email, he can forward that straight to the mods. Maybe set up a separate mod-only forum that Zup doesn’t have to read, and keep the original mod+Zup forum for issues that truly concern Z.
- Make sure that blacklist reports include the critical component of “What did you say to the offending player to try to get them to stop?”
- Set expectations for the Blacklist Thread (or a different thread – that name doesn’t really convey the right meaning any more) for 100% coverage, or close to it. Rules are rules, and constant slides will cause people to think that reporting is not worthwhile, negating the whole purpose.
- And, if Zup wants, adjust the rules. We adjusted long ago, when we understood that one-off swearing was just not a huge deal. Whatever Zup wants 100% coverage for, let’s define the line, rather than having a foggy line that has 25% coverage. Do we not care about flagrant swearing? I happen to care, because my kids like to watch over my shoulder while I play (right now, I hide my screen as I scoot by the Global Chat – sheesh, that place is crap hole). But maybe Zup doesn’t are about that, and redefining the rules can allow for 100% moderator coverage of reports without increasing bans to their previous levels. Can we simply take care of noob teamkillers with words and then bullets, and take only the habitual teamkillers who ruin game after game to the blacklist thread? Sure, I think that would work. But TASK would still have a purpose, warning others of one-time teamkillers and then escalating to Blacklist if they become habitual.
- (EDIT) Add assignable ban messages so that moderator-banned players aren't confused by the current "5 minute" message and email Zup. Such as, "You are banned for 5 minutes" for auto-bans, and "You have been banned by a moderator" for moderator bans.
If that all happened, AND the moderators needed more bandwidth, sure, I’d love to help. But in absence of that, there are a lot of options, and I’m sure Zup and the mods could think of plenty of other folks who could help with moderation who wouldn’t be as much of a headache to Zup : ) Sometimes it’s just better to move on with new blood, ya know?
Just Manfred