Maybe send a message to Zup to find out why, and what you can do about it.
However, starting three threads about the exact same thing within 10 minutes probably isn't going to help you.
You have to give people time to be able to check the forum, see your threads, and then decide if and how to reply. Remember, just because it's urgent to you doesn't mean that it's urgent to anyone else, and thus not everyone is going to automatically jump online to answer your one question in three threads you started.
Also, starting three threads isn't going to increase the chance of you getting an answer any sooner than starting one thread. Post one thread and then be patient. You do know that patience is a virtue right?