Here's what I see in the mod panel. There is a player name Lake Placid Blue, rank 11 with 850 kills. Then there is a player named Stratocaster, rank 6 with 71 kills. (And right now there's nothing showing for Lake Placid Blue2 or Lake Placid Blue 2, so looks like the recent name change worked fine.)
Had you ever registered more than one game name, or tried to register the same one twice? The reason I ask is that, from your description, logging in with email and password on your new phone brought up a different player name, even though Lake Placid Blue is still in the player list with a rank and kills etc. Unfortunately, I don't know how to access your Lake Placid Blue player login.
Did this new name (and subsequent change to Stratocaster) start at rank 1 and zero kills? Full stats for it right now are 79 kills, 5 hangars bombed, 631 deaths, 433 crashes, 55 games won.
It might help if you sent the text of my post to whomever you contacted at echoboom. But let me know about the above and I'll try to help here.
Manfred