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Bought subscription, says i have to upgrade. 12 years 7 months ago #69095

  • ChaosRising
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I bought the 4.99 sub. and when I cleared data on accident I lost all my stats, stats etc. Luckily, my backup system restored my planes and balance, but it says that I need to upgrade.

Email I sent to Amazon: Hello. I purchased the full version just recently, and at about 3-5 today I was going through my routine storage check and noticed that it had cached data, which is virtually useless. The accident occurred when instead of hitting 'clear cache' I hit 'clear data'. I had backups on, and it only restored my current planes and balance. When I went into the app, there is a ribbon on the right hand side that says 'Upgrade/Restore'. When I clicked it, I got redirected to the subscription page. If possible, I would like you guys to fully restore my full version purchase. Thank you ahead of time.

The returned email said to contact support. So, I guess I'm hoping that u guys can restore my access. TY ahead of time.

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Last edit: by ChaosRising. Reason: Wrong details

Bought subscription, says i have to upgrade. 12 years 7 months ago #69204

  • |111th|Kevy
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Hi and welcome! Multiplayer stats are held in server. Sounds like you lost your authentication so by upgrading you should get it back by pressing update/restore. With Apple and Google store you won't be charged again. Not sure with Amazon so I can't guarentee no charge but I'm assuming they won't and it will just say you have already purchased. Not certain what you did but you may have to re-install game from scratch. Don't worry about loosing multi-player stats or planes as they are kept on server not your device. You will lose your practice progress.
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