zuperman wrote: I understand people gets frustrated when things break but i'm also people and I also get frustrated. I've spent countless hours, the whole freaking weekend trying to figure out what was going on because I knew it couldn't be my fault (I hadn't change anything!). Then I come here and message after message is insinuating that game sucks, that it's not worth it and that I shouldn't touch anything if the game is working. (I didn't touch anything, it just stopped working, that was the main reason it was driving me nuts!) For you it's a few hours you can't play, for me it's $ that I don't know if I'll make it to pay rent. So it's not like I don't care at all.
So, I have many things to fix and many things to pay attention to on my plate. I also snap sometimes, like every person in the world.
Its a business, its your business, people pay you for providing a useable application. Crap happens, I know this, you know this, others do to. When crap happens, your customers may become irritable/unhappy. Its part of business (any business), how you handle the application fixes and the difficult job of dealing with unhappy customers will undoubtedly impact the success of your business.
I think many customers are less concerned about how hard it is to fix or how much sleep you have lost. They may be more concerned about whether the product they now pay for works when they want to use it. Its really pretty simple.
Get a thicker skin, say less, don't whine, keep it professional, apologize if need be, do what is needed to keep the paying customers happy or at least less unhappy. Longrifle's idea is worthy of consideration. You might want to sleep on it.
The quality/value of the product will ultimately decide its fate in the market place. Its your baby.
I hope it continues to thrive.