Some guy next to me says he is friends with the makers of this game and that they let him ban and do whatever he wants. Is there some sort of action that can taken against this? I don't know if I should reveal names here or not.

Quality, not quantity on the forums. Lets see, you said you have played for 5 minutes, complained alot, and have spent likely 20 minutes here. No offense, but give it an honest try.