you realize "zup" is also a person right? it seems you keep forgetting there is a human behind this "zup". I'm amazed at the rudeness of the comments.
Yes, you have a right to demand things you pay for: you bought points, you get points, and so on.
But there is something you can't demand: free work.
If there is not enough income, people can't work to make updates, maintain servers and keep things working. So the options are to either begin charging for the servers (which btw, 99% of the online games do), or keep a horrible system with no updates or just shut down the whole game.
If nobody pays, that's up to the consumer, but the answer it's obvious. The game shuts down. There is not much to demand on that. We can't do miracles.