Hello my Misfit Brothers, and Sister hope all is well

. I'm having trouble with my account. Started with tried to subscribe for the month wouldn't let me. I emailed Zup and told him what was going on. didn't hear anything. So I uninstalled and reinstalled lost tag and my money

. I emailed Zup again haven't heard anything back. Went in just to check to see if he fixed it ? I was able to subscribe but NO Tag no money, or my rank. So I'm going to email him again, tell him I was able to subscribe, but my Misfit tag and money rank are gone, any ideas ? May need an officers help with this, to contact Zup to get it fixed, and straighten out. Until then I won't be flyn